Privacy policy

Privacy Policy

InStocky.ca

Last updated: October 23, 2026

At InStocky.ca, we respect your privacy and are committed to protecting your personal information. We believe your information should only be collected and used when necessary to operate our business, process your orders, and provide you with reliable customer service.

We do not sell, rent, or trade customer information. We do not provide customer contact lists to third parties for their own marketing purposes.

This Privacy Policy explains what information we collect, how we use it, and how it is protected.

1. Information We Collect

When you visit InStocky.ca, contact us, or place an order, we may collect the following information:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.

  • Order information: Products purchased, transaction amounts, order history, shipping details, and related communications.

  • Payment information: Payments are processed through Shopify's checkout and its supported payment services. InStocky does not directly store complete credit card numbers.

  • Website information: Basic technical information such as your IP address, browser type, device information, and interactions with our website. This information may be collected automatically through Shopify and website technologies.

We only request information reasonably necessary to operate our online store and serve our customers.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Arranging shipping and providing tracking information.

  • Communicating about purchases, deliveries, and customer inquiries.

  • Processing payments, refunds, and applicable warranty or return requests.

  • Preventing fraudulent transactions and protecting our business.

  • Maintaining required accounting and transaction records.

  • Improving website functionality and understanding store performance.

  • Sending promotional communications when you have subscribed or otherwise provided the necessary consent.

We do not use customer information for unrelated purposes without an appropriate legal basis or consent.

3. How We Share Your Information

InStocky.ca limits the disclosure of customer information to what is necessary to operate our business.

Shopify

Our online store is hosted and operated using Shopify. Customer information is processed through Shopify to support website functionality, checkout, payment processing, order management, and other services necessary to operate our store.

Shopify may use authorized service providers and subprocessors to deliver its services. Depending on the Shopify features enabled, Shopify may also process customer information to provide or improve its services, including features informed by interactions with Shopify and other merchants.

You can learn more in Shopify's Consumer Privacy Policy.

Shipping and Courier Companies

When you place an order, we provide the shipping company responsible for your delivery with the information necessary to transport and deliver your purchase.

This may include your name, delivery address, telephone number, and shipment details.

This information is provided solely for shipping, delivery, tracking, and related logistics purposes.

Legal Requirements

We may disclose information if required by applicable law, a valid legal process, or a lawful government request, or where reasonably necessary to investigate fraud, protect our rights, or maintain the security of our business.

Our Commitment

We do not sell customer databases, rent mailing lists, or provide customer contact information to unrelated businesses for their independent marketing activities.

4. Cookies, Analytics, and Advertising

Like most online stores, InStocky.ca uses cookies and similar technologies to support essential website functions, maintain shopping carts, facilitate checkout, and understand website activity.

We may also use advertising and measurement technologies, including services associated with Google Ads and Microsoft Advertising, to understand how visitors find and interact with our website and to measure advertising performance.

Where these technologies are enabled, the providers may collect or receive technical and website activity information, such as IP addresses, device or browser identifiers, page visits, advertising interactions, and conversion events. Such information is processed according to the applicable providers' privacy practices.

This is separate from selling or distributing our customer database. We do not sell customer contact lists to advertising companies.

Additional information is available through the Google Privacy Policy and Microsoft Privacy Statement.

You may control certain cookies through your browser settings and, where available, the privacy or cookie preference options on our website. Restricting essential cookies may affect website functionality.

5. Protecting Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss.

Our store uses Shopify's ecommerce infrastructure and secure checkout services to support the protection of customer transactions.

While no online system can guarantee absolute security, we take the protection of customer information seriously.

6. Information Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and accounting records, resolve disputes, and meet applicable legal obligations.

Information that is no longer required will be deleted, anonymized, or otherwise securely disposed of, subject to applicable record-retention requirements.

7. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to personal information we maintain about you.

  • Correction of inaccurate or incomplete information.

  • Deletion of information that we are no longer legally required to retain.

  • Withdrawal of consent for certain optional uses of your information.

We may need to verify your identity before processing a request.

Certain transaction records may need to be retained for accounting, taxation, fraud prevention, or other legal requirements.

If you subscribe to marketing emails, you may unsubscribe using the instructions provided in those communications.

8. International Processing

Although InStocky.ca is a Canadian business, Shopify and its authorized service providers may process or store information outside Canada.

Information processed in another country may be subject to that country's applicable laws and lawful disclosure requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, website services, or legal obligations.

Any updates will be published on this page with a revised effective date.

10. Contact Us

For questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:

Privacy Officer
InStocky.ca
Ontario, Canada
Email: sales@instocky.ca
Website: https://www.instocky.ca

We are committed to addressing privacy-related inquiries in a reasonable and timely manner.