Returns

Returns

We want every item to arrive exactly as described. If there is a problem with your order, we will make it right.

Defective, Damaged, or Not as Described

If your item is defective, damaged, or not as described in the listing, we will accept the return at no cost to you.

This includes situations where the item received does not match the condition, contents, or description shown on the product page.

Change-of-Mind Returns

If your item is unopened and you simply changed your mind, we may accept a return.

In this case, the item must be returned in the same condition it was received, and you will be responsible for the actual shipping costs both ways.

Opened or Used Items

If an item has been opened, installed, used, or altered, we generally cannot accept a change-of-mind return.

This does not apply if the item is defective, damaged, or not as described.

Freight or Shipping Damage

If your order arrives damaged, please report it immediately.

If the damage is obvious at delivery, please refuse the shipment if possible. If the item has already been delivered, keep all packaging and contact us right away with photos of the damage, packaging, and shipping label.

We will work to resolve the issue as quickly as possible and will make it right, including accepting a return at no cost to you when appropriate.

How to Start a Return

To start a return, please contact us with your order number and a brief description of the issue.

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